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7. Services

We want to see an increase in the range of services offered in Welsh, and an increase in the use of
those services whether delivered by public, private or third sectors.

There are different models for promoting and facilitating provision of bilingual services.
Within this framework, some organisations are
subject to regulatory oversight through the Welsh Language Standards to increase provision of their
Welsh-language services. Others are encouraged to provide bilingual services on a voluntary basis
with support available on how to do so.

We want to build on the foundations already laid in the public, private and third sectors to drive
increased provision of bilingual services. In doing so, we recognise that different organisations are
at different starting points in the level of bilingual service they currently provide.
Since individuals deal with businesses on a regular basis, both professionally and in their
personal lives, businesses have an increasing role to play in providing opportunities for people to
use Welsh. From a business perspective, increasing the bilingual customer service it offers can
reflect a local service that shows respect for the community and its citizens.

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